REP Support for Phallosan Forte - Q & A

**Phallosan** · 03-05-2021

That should definitely not happen and i apologize to you!

can you send me your order number ? i will send you immediately a new tension clip for free of charge. Do you remember the name of the Employee you spoke to?

Have a nice weekend,

All the best Julian

Originally Posted by CLOSEDAccidental

My personal experience I have emailed and called them many many times and they just avoid or ignore me. The color system is completely worn off. It started wearing off during the first few wears. I immediately contacted them through email with pictures attached. They responded by asking me to send them pictures of the device. They were already attached to that email. I told them so as well as sent them pictures again. No response. I finally called them and they asked me to please email pictures. I did so when I hung up. No response again. I have gone through this with them countless times both through email and on the phone. Everytime their tactic seems to be ask for pictures even if they are already provided and then never respond.

**Phallosan** · 03-05-2021

Can you send me your Email address to my PM? i will then send you some good pictures to fix it.

All the best
JUlian

Originally Posted by chucknip

I literally cannot figure out how to fix mine even with pictures. I feel like an idiot.
Can you just order a belt?

**Phallosan** · 03-05-2021

Yes i am back at PEGYM, can you send me an email to : service@phallosan.com with JULIAN as subject and what you need, i will send it to you

All the best
JULIAN

Originally Posted by chucknip

Julian are you still work for Phallosan? If so I need a replacement strap.I unraveled mine and as much as I try I cannot get it back to the way it was. I only need the strap the Main ring is fine and so is the clip to attach unit.
I checked the site and no option is provided to purchase the strap so I am contacting you.
Please help if you can.
Thanks

**Phallosan** · 03-05-2021

Hi,

can you send me an email to service@phallosan.com , with your order number and put Julian into subject, i will send you a new pump for free of charge.

All the best
JULIAN

Originally Posted by Acesfool

I got the Phallosan Forte about a week ago and I believe the suction pump is defective. It doesn't pull the head into the bell cup at all, no matter how many times I pump it. I've tried both the small and medium bell cups. It usually pulls off of my penis after 40 minutes or so. And yes, I do move it to the locked position. But if I push the pump down then lock it, it stays down. So I'm just not sure if I'm doing something wrong.

Update: The problem seems to have something to do with the green piece on the bottom of the vacuum pump. If I remove that piece I can compress the pump and it will suction to just about any surface and stay there. When I put that piece back in it will not generate any suction at all.

**Phallosan** · 03-05-2021

Dear Members,

it seems that i was too long not active at PEGYM and did not check what my colleagues are doing or better said: NOT doing.

many of you write that emails are not answered or ignored and phone calls are not taken. That should definitely not happen!

I will take that now into my hands and promise it will change!

Please do me a favor, if your email was NOT answered, write the email again, insert JULIAN into subject, i will take care of your questions/concerns and replacements.

I am truly sorry, that should not happen, the customer is KING and should always taken care of!

All the very best to you all,

JULIAN

**Taco Hoe** · 03-05-2021

Originally Posted by Phallosan

Dear Members,

it seems that i was too long not active at PEGYM and did not check what my colleagues are doing or better said: NOT doing.

many of you write that emails are not answered or ignored and phone calls are not taken. That should definitely not happen!

I will take that now into my hands and promise it will change!

Please do me a favor, if your email was NOT answered, write the email again, insert JULIAN into subject, i will take care of your questions/concerns and replacements.

I am truly sorry, that should not happen, the customer is KING and should always taken care of!

All the very best to you all,

JULIAN

I’m glad someone is finally helping, thanks. My phallosan plus is defective. The left tension screw is impossible to turn when you are wearing the base. Legit have to take a wrench to turn it. I emailed like 3 times and was ghosted. I paid like 100 bucks more for the PF package to include the plus and I cannot use it.

**Phallosan** · 03-05-2021

Hi Taco Hoe,

can you please send an email to: service@phallosan.com insert into Subject Julian

I will send you a complete new Phallosan plus (the newest Model!)

I am really sorry for this horrible experience and apologize to you and everyone else who had that!

All the best
Julien

Originally Posted by Taco Hoe

I’m glad someone is finally helping, thanks. My phallosan plus is defective. The left tension screw is impossible to turn when you are wearing the base. Legit have to take a wrench to turn it. I emailed like 3 times and was ghosted. I paid like 100 bucks more for the PF package to include the plus and I cannot use it.

**Taco Hoe** · 03-05-2021

Originally Posted by Phallosan

Hi Taco Hoe,

can you please send an email to: service@phallosan.com insert into Subject Julian

I will send you a complete new Phallosan plus (the newest Model!)

I am really sorry for this horrible experience and apologize to you and everyone else who had that!

All the best
Julien

Thank you Julian, I just sent the email and had your name and my order number in the title.

**Big Al** · 03-05-2021

Thanks for taking care of this, Julian!

**Phallosan** · 03-06-2021

Hi Taco Hoe,

i just wrote you back

a new Phallosan plus will be shipped to you on Monday morning, newest Model of course.

All the very best
Julian

Bildschirmfoto 2021-03-04 um 12.38.17.jpg

Originally Posted by Taco Hoe

Thank you Julian, I just sent the email and had your name and my order number in the title.