Attention - phallosan forte ripped me off - they may steal your money too!!!!

[Cray-Z]

Let me add that does anyone else find it odd that they are completely aware of this post but have chose not to say anything at all? The silence is deafening. Also im not aware of anyplace to buy a tension gauge but ya that and the built in pump are really the only thing making the phallosan unique. I honestly cant believe after spending 365 bucks i still dont have a working device over two months later and am now thinking of trying something else. Though i cant afford it,i saved up for months for the phallosan and am still paying for the divorce after my wife walked out.Things just keep gettin better. JK. Gota keep a sense of humor or i woulda blown my head off by now. Anyway, theres some very similar products minus the tension gauge. Maybe ill just invent my own. It wouldnt be that hard and since ive ben doing pe a couple years and actually use the products im sure i could design something superior. While this was never my intention and im half joking its true and any of us could do it and if we wanted to sell it could do so for much cheaper. Since this company seems to have someone running it who is in my opinion morally lacking as well as not the brightest especially in a business sense, that is exactly what will happen weather its me or you or some other big company. If anyone is aware of any new good products id like to hear them. Ill mention some ive looked at and if thats not ok i think tghe moderator can take it out however im getting a personal trainer cert. and do not and never have worked for any male enhancement company of any kind. The grip system looks dope,expensive but really cool and looks sturdy and well built. I have an old x4 labs extender which was the most painful pos ever by the way. Im thinking about the autoextender autovac modified kit. Forb 120 bucks you can use it for an extender an ads/ans with harness or for light hanging but the new 4model says can hang up to ten pounds. I didnt like the vlc tugger. Im uncut and still couldnt get it to stay on with any real pull. The male hanger is cheap but painful as hell. I gave up on that fast. Its supposedly an almost exact match to the bib but the bib hardcore which BIB says to not ever start your hanging career with the hardcore. Malehanger makes no such statement which i personally thought was a little bogus and unsafe. The esl hanger cup is really nice for light stretching. For hanging ive ben using a sock hanger and after buying the Malehanger and hating it so much i found an old Big Al post where he tells how to make it. Within two minutes with stuff in my bedroom made a hanger for free thats comfortable as hell and have hung so far ten pounds with it,and counting. I just wrap with a cut sweatshirt and a theraband and tie the sock hanger onto that wrapping. It works great. I know im off the subject now but just a couple thoughts on what ive found that works.

[Here2Help]

CrazyZ: Since the product was shipped broken and you unsuccesfully tried to resolve it with the company. Then contact pay pal and forward them the warranty and emails you sent and received. They would still put a hold on the money. It doesnt matter if its over 2 months because you have proof. So if you paid by pay pal then go online and open a dispute. Because they are not honoring their warranty. So do it now.

[Phallosan]

Wow, are you for real???!!!!

I have personally replied to all your emails you have sent us..... and you sent 18 emails!!!

We have sent you a replacement for your pump straight away, but like mentioned before, its being sent from EUROPE, thats why it cant be there at the next day.

I have personally cancelled all your other replacement parts which would have been sent out the same day you wrote to us, but your manners and behavior is the worst ever seen. You call us thieves, ripping you off and that you will destroy us!!! Do you really think this helps??? Then you mention to file a rip off report! You do not even give us one day to respond and file a report against us? And you mention another report from 2009, that is perfect, we are in business since 14 years and only have one rip off report, not counting yours! You are the only one complaining in such a uncivilized way. Everyone in this forum knows that i help and send any kind of replacement straight away, but not if someone writes to me:

"you ripped off the wrong person this time and i will do EVERYTHING in my power to destroy your companies reputation and credibility. Ive had my money and time taken from me with nothing in return but **** customer service and a defective piece of **** product. No more energy wasted trying to get your company to do its job. Ive ben ripped off dicked around and flat out lied to for the last time by your company. Now i better get to work,see im unemployed, extremely ****ing angry and have nothing better to do then take action against you so that is where my energy will go instead of wasting my time with your ****ty con artist lying customer service reps."

You sent this email on the 17th, due to Easter our office was closed from the 18th till the 21st, we answered you immediately on the 22nd!

I do not like fights or arguments which dont lead to any results.

I am willing to help you and sending you the entire spare parts you need, but i definitely dont do this when being threatened or insulted.

Kind Regards
Julian

I am writing this to share my nightmare experience with Phallosan Forte. I started by emailing them about some questions I had about their product as recommended by another customer (probably a fake), who stated that I would receive a response within the hour. Three separate times I waited a week with no response whatsoever. Finally, the fourth time they answered me. The Phallosan had been on back order for at least a month, but they assured me that if I placed my order, it would be shipped by a certain date. So I placed an order.

The shipping date came and went, so I emailed them again. They responded with a new shipping date, but that one came and went. So I emailed them once again. This happened a total of four times. Each time they responded with a new shipping date and the assurance that all would be made right.

Finally, they apologized and offered to include three additional “protector caps” and four condom sleeves for free with the order. The order did finally arrive, however, there was nothing additional included in the order, as promised. I also noticed that there was no instruction manual or any type of directions included. After finding directions on YouTube, I attempted to use the device. The very first time I tried the product, the device ripped in half. I thought I had broken it until, upon closer inspection, I realized that it was not correctly assembled. The piece that houses the springs was not correctly assembled (not tightly screwed on) which resulted in this malfunction.

I was able to reassemble the part, however, in the process, I discovered that the piece which clips onto the “bell” was warped and not functioning properly. As a result it wouldn’t and couldn’t fasten to the bell, which I could only fix by tightly wrapping a rubber band around it – hardly ideal.

At this point, I again attempted to use the product. Although completely jerry-rigged, it did appear to initially function as intended. But once again, that was a fleeting fix (i.e., it didn’t work). The device didn’t work, due to lack of suction. After much trial and error, I found that it was the pump/valve that wasn’t working when moved into the locking position. It immediately loses suction at this point and you slip out of the device.

I spent the next week or so trying to contact the company using various methods (email and phone calls) at various hours (considering that they are in Germany and the time difference/challenge that represents). This company is very slow to respond, with many days passing between communications. Their “customer service” department is a joke. They actually sent me a video on how to fix this piece, but it didn’t work. They then requested that I send a picture of the broken piece, even though there was nothing noticeably wrong in the picture. I was then informed that this could take some time, as this was NOT a piece that they sell separately.

This continued for another week or so until finally, on the verge of threatening them, I received an email from someone named “Julian” that the new piece had been sent, along with the now five bonus condom sleeves and three protector caps. He told me to enter his name in the subject line so that I could contact him directly from here on out. I thanked him and proceeded to wait for my order.

In the meantime, I managed to rig this device with a rubber tubing connected to the end of the bell, which sucked the air out manually, which created enough suction to produce about 30 minutes of use at a time – extremely aggravating and annoying.

Also, by this time, the one medium condom sleeve provided had ripped and the color-coded weight gauge (just a sticker) had proceeded to peel off and get hung up in the springs, thus preventing proper usage. I replaced the condom sleeve with a balloon (a tip I received from PE Gym) and peeled off the rest of the gauge sticker so that I could attempt to use the device.

Just when I thought it couldn’t get any worse, as I tried to put it on with my crappy jerry-rigged method, the plastic piece underneath the sticker snapped. I wanted to cry. I emailed Julian immediately, practically begging for his help and explaining, once again, my horrible experience up to this point. After no response for two days, I again tried to email him. On the third day, I did receive an automated email indicating that the new tension clip had been shipped.

I responded and asked for clarification about the shipping date and mentioned that nothing else previously promised had arrived, even though it was now three days past the date they had assured me I would receive the shipment.
The next day I received a brief email assuring me that this past shipment had, in fact, gone out as well as the new shipment of the tension clip. Finally, I received a small package in the mail. When I opened it, I could not believe that the only thing it contained was one single condom sleeve. I am past my breaking point with this company. I have considered letting the $365 investment go (which is a very big deal to me, considering I’m just a regular guy, a single father, who works very hard for very little money). I’m pretty sure that’s what they hope I’ll do.

However, I refuse to do that and have attempted to contact Julian over the last two days with no response yet again. I filed a Ripoff Report and guess what, found that this company is already listed from a guy who reported a similar story in 2009. So obviously this is how they have been treating their customers for years and will most likely continue to do so. I’m not going to stop until I have my money or a product that works (or their head on a platter).

If you are considering purchasing a Phallosan Forte, just be aware that three months from now, you may be out $365 with nothing to show for it other than a defective piece of junk and a big headache. If anyone reading this has had a similar experience I urge you to comment on this post and possibly join forces with me. These business practices are downright criminal. This company should not be allowed to hide behind a foreign address and a computer screen. Let the buyer beware!

-Will

[Cray-Z]

You are God damn right I’m for real. You have illustrated my point perfectly. I have sent you 18 emails in a 2 ½ month span and you are blatantly lying to say that you responded to every one of them. I CAN NOT believe on the World Wide Web you would openly admit to cancelling my order because of my so called rude behavior. You mentioned Easter weekend but that was TWO MONTHS to the day after I had placed my order. After two months of being ignored and lied to repeatedly, my patience was non-existent at that point. The bottom line is that you have my money and I STILL DO NOT HAVE WHAT I PAID FOR. I wasn’t aware that “rudeness” on my part gives you the right to take my money and not deliver the product. Your behavior is mind boggling. Let me be clear that the man from 2009 was the very first site that came up. It took me seconds to find however there are many others and even many on this exact site, even on this same post, who say that emailing your customer service is a complete waste of time and that you disappear for long periods of time. So whenever your little heart desires and when you feel like getting around to actually doing your job (and apparently as long as they haven’t been rude and hurt your feelings) then you will respond to customers and their requests? That is NOT customer service. So you just randomly disappear as countless people go through the same thing I have, only I decided to take the time to document it. How many others out there finally just gave up? If you sent me the pump straight away then why did it take WELL over a month to arrive? Even from Germany it doesn’t take a month and a half. I also have been assured 4 separate times that the condom sleeves and protector caps have been shipped to me and they never arrived 2 ½ months later. Either the USPS has lost my order SEVERAL times or I am being lied to. How can you find any reasonable excuse for this? After I received your email the last time stating everything was shipped I then received a threatening email immediately after stating your company refuses to send me anything further. Once again I emailed asking for clarification of what is going on and was ignored. I attempted again the next day or so and was ignored once again. I have eagerly checked my mailbox around 70 something days in a row only to be disappointed each day, so to state that I waited only a day for a response is a complete falsehood. The fact is that if you and/or SOMEONE in your company had just done your job this post wouldn’t even exist. PERIOD. Also the condom sleeves are totally worthless anyway and I have made my point loud and clear, with your assistance. Pointing out your company’s incompetence, immoral business practices, and sheer stupidity has been like shooting fish in a barrel. You have created and prolonged the situation and all I have done is report on it and point it out. If you’re waiting for an apology from me dream on. I’ve wasted far too much time effort and energy on you clowns so I tell you what if this is the way you want to end this post that’s fine with me so that every single person who comes across it will see that EVEN after admittedly charging me 365 dollars and jerking me around for two and a half months you STILL in the end ABSOLUTELY REFUSE to just do your job and send me what you owe me. In the end it’s a hell of a lot more damaging to you then me and you have far more to lose. If I have saved even one person from having to go through this then something has been accomplished. You have my e-mail you have all along. I’m not holding my breath but if you do decide to do your job and send me what I’m owed I have no problem reporting this as well, as I have stated many times. This was NEVER my intention and despite what I previously said I do have a hell of a lot better things to do then waste my money time and effort on this ridiculous bs. Maybe you should take a class or something like business 101 I don’t know. All I do know is I’m washing my hands of this. If I give any more of my time to this then I will be continuing to allow you to affect my life in a negative way. I don’t know you, I had no personal problem with you or your company prior to you creating this situation. I was actually excited and couldn’t wait to try this device however I never got that chance.I stated that this behavior is criminal because that is exactly how it feels. If I am wrong about you then prove it. -Will

[Dissily]

I have no idea how any of his would stand up in a court of law but the problem with all such international transactions is the supplier actually has no legal liability under international law, only under local law IF they supply from their local import agent within the customer's own country. So, the lesson here is if you plan on purchasing anything over the web first try and locate a local import agent. If there isn't one then be warned. Doesn't matter if it's a dick stretcher, a music server or a corporate jet, you have no protection when buying off-shore.
If payment was made by Paypal you may have some chance of getting your money back but there's no guarantee of that either.
We should however all be asking ourselves why a company such as the subject of this thread does not have an import agent within foreign legal juristictions. Think we know the answer to that one.