REP Support for Bathpump.com - Q & A

**Kay187** · 11-06-2020

I believe that I lost my o-ring for my Hydromax X30. Is there a replacement o-ring I can buy? Or is there a workaround?

**Walter BP Rep** · 11-09-2020

Originally Posted by Kay187

I believe that I lost my o-ring for my Hydromax X30. Is there a replacement o-ring I can buy? Or is there a workaround?

We don't sell that part separate from the pump. If your pump is still under warranty you can return it for an exchange.

**Kay187** · 11-09-2020

Originally Posted by Walter BP Rep

We don't sell that part separate from the pump. If your pump is still under warranty you can return it for an exchange.

Seeing as how the pumping power was getting weaker even before I lost it, are there any guides, workarounds or advice that I can be lead to?

**Walter BP Rep** · 11-13-2020

Originally Posted by Kay187

Seeing as how the pumping power was getting weaker even before I lost it, are there any guides, workarounds or advice that I can be lead to?

Is there something beside the O-ring giving you problems with the pump?

**Kay187** · 11-19-2020

Originally Posted by Walter BP Rep

Is there something beside the O-ring giving you problems with the pump?

I see bubbles coming from the top of the pump, and I've already cleaned the valve, and even tried sealing it using Vaseline. The seal hasn't been as strong as it initially was.

**Walter BP Rep** · 11-20-2020

Originally Posted by Kay187

I see bubbles coming from the top of the pump, and I've already cleaned the valve, and even tried sealing it using Vaseline. The seal hasn't been as strong as it initially was.

You probably need to replace your valve. Where did you purchase your pump from?

**Kay187** · 11-22-2020

Originally Posted by Walter BP Rep

You probably need to replace your valve. Where did you purchase your pump from?

I have already replaced my valve with a new one. I used to get a very strong vacuum with the handball pump, but it can no longer sustain suction with it, so I'm relegated to the standard use, which never worked as well for me.

**Kay187** · 11-22-2020

I got the pump from https://bathmatedirect.com/

**Walter BP Rep** · 11-23-2020

Originally Posted by Kay187

I got the pump from https://bathmatedirect.com/

You should contact them to see if they can offer you a replacement device.

**whitedudeblackgirls** · 11-27-2020

Hello Walter,
i’ve been using the Hydromax9 every other day for 10 weeks now. I noticed recently that i have red spots on the shaft of my dick. I understand that these are not serious but can they lead to something more serious & what should i do?