REP Support for Phallosan Forte - Q & A

**chucknip** · 02-16-2021

I literally cannot figure out how to fix mine even with pictures. I feel like an idiot.
Can you just order a belt?

**chucknip** · 02-17-2021

Julian are you still work for Phallosan? If so I need a replacement strap.I unraveled mine and as much as I try I cannot get it back to the way it was. I only need the strap the Main ring is fine and so is the clip to attach unit.
I checked the site and no option is provided to purchase the strap so I am contacting you.
Please help if you can.
Thanks

**Acesfool** · 02-20-2021

I got the Phallosan Forte about a week ago and I believe the suction pump is defective. It doesn't pull the head into the bell cup at all, no matter how many times I pump it. I've tried both the small and medium bell cups. It usually pulls off of my penis after 40 minutes or so. And yes, I do move it to the locked position. But if I push the pump down then lock it, it stays down. So I'm just not sure if I'm doing something wrong.

Update: The problem seems to have something to do with the green piece on the bottom of the vacuum pump. If I remove that piece I can compress the pump and it will suction to just about any surface and stay there. When I put that piece back in it will not generate any suction at all.

**Alex1988** · 02-20-2021

Originally Posted by Acesfool

I got the Phallosan Forte about a week ago and I believe the suction pump is defective. It doesn't pull the head into the bell cup at all, no matter how many times I pump it. I've tried both the small and medium bell cups. It usually pulls off of my penis after 40 minutes or so. And yes, I do move it to the locked position. But if I push the pump down then lock it, it stays down. So I'm just not sure if I'm doing something wrong.

there is a video on how the pump can be repaired

https://www.youtube.com/watch?v=HoAa697y5HU

**Acesfool** · 02-20-2021

Originally Posted by Alex1988

there is a video on how the pump can be repaired

https://www.youtube.com/watch?v=HoAa697y5HU

Thanks for that. Unfortunately that doesn't appear to be the problem.

**Acesfool** · 02-24-2021

Is it safe to assume that I'm just screwed as far as the defective pump goes? I've contacted support twice and haven't heard anything back.

**Taco Hoe** · 02-24-2021

Originally Posted by Acesfool

Is it safe to assume that I'm just screwed as far as the defective pump goes? I've contacted support twice and haven't heard anything back.

I was in the same shape as you. I ended up just buying a replacement which was 50+ dollars after shipping. I’m telling you, the word needs to be spread about their lack of customer service

**Acesfool** · 02-25-2021

Yeah, even their phone number is disconnected. I'm wondering if since I'd have to buy a new one if it would be worth it to buy the bell and pump from the Pennimaster (I believe that's the one I'm thinking of) because I've heard it's more reliable.

**Phallosan** · 03-05-2021

Hi FrenchDick,

have a look at Video number 8, it will help you immediately.

Videos - PHALLOSAN.INFO

All the best
Julian

QUOTE=FrenchDick;1655448]contact me in MP in French if you want me to explain how to wear it without pain at the base.[/QUOTE]

**Phallosan** · 03-05-2021

Hi Eab,

can you send me your order number i will send you a new Large bell immediately for free of charge.

All the best
Julian

Originally Posted by eab

Has anyone had any success receiving a response from the company? I've tried emailing them for the past year and a half and I'm not getting any response. My large bell cracked and doesn't hold suction anymore. I just want to purchase a replacement bell.